Just the Facts

Client: Ysleta del Sur Pueblo Department of Housing
Director of Housing: Ashley Portillo
Location: Ysleta del Sur Pueblo, TX
Units Managed: 200
Kanso Software Team: Dakota Koontz
Annual Time Reclaimed: 75.5 hours
Stress Reduction: 8.5/10 → 4/10

The Challenge

Each year, housing authorities like Ysleta del Sur Pueblo must complete AMERIND’s insured unit review to ensure accurate coverage. The process is essential for protecting community assets, and for years, it was completed through manual reconciliation of PDFs and spreadsheets.

AMERIND would send a report, and Ashley’s team would carefully review it line by line, print it out, and mark changes by hand before submitting corrections by email. With 200 units to verify, the task could take up to 80 hours across two staff members, especially if discrepancies required follow-up or resubmission.

“We had to use a ruler just to stay aligned. It was hard on the eyes and incredibly tedious.” — Ashley Portillo.

While thorough, the process landed during peak workload months and pulled staff away from other critical duties like inspections, recertifications, and resident services.

The Partnership Solution

Recognizing the workload this created for housing authorities, AMERIND and Kanso Software partnered to streamline the experience through direct software integration.

Kanso’s housing platform now includes custom fields aligned with AMERIND’s insured unit review requirements. Agencies like Ysleta del Sur Pueblo can maintain accurate, year-round data inside their existing software and generate a ready-to-submit export in seconds.

“I really appreciate AMERIND taking the time to work with Kanso to do this. It just made such a huge difference.” — Ashley Portillo.

Highlights

No printed spreadsheets or hand-marked PDFs
Built-in fields match AMERIND’s format
One-click export with no back-and-forth
Greater accuracy and visibility for both partners

Transformation in Action

Ashley and her team tested the new process during the 2025 renewal cycle. The result: a 94% reduction in time required.

“This year, I didn’t even resend the corrections to my staff. I just reviewed and submitted in 30 minutes. Everything was perfect.” — Ashley Portillo.

What once required two full workweeks now takes less than one day, with no disruption to daily operations.

Strategic Outcomes

Beyond time savings, the agency experienced:

No workflow disruption: Recerts and inspections stayed on track
Stress cut in half: Dropped from 8.5/10 to 4/10
Improved accuracy: Fewer errors, no rework

“Before, we’d stop everything to work on AMERIND. Now, we just run the report.” — Ashley Portillo.

Final Thoughts

“This saves time, energy, and stress. We’re really glad this partnership came together.” — Ashley Portillo.

Ysleta del Sur Pueblo didn’t just modernize a workflow; they gained a smarter, simpler way to meet their responsibilities. The AMERIND + Kanso Software integration transformed a detailed and extensive process into one that is fast, accurate, and easy to manage, saving time, reducing errors, and supporting the mission of protecting Tribal housing.

Ysleta del Sur Pueblo Department of Housing: 75.5 Hours Saved with AMERIND + Kanso Software