Kanso Software Terms and Conditions
Effective date: October 15, 2026
1.About these terms
These Terms and Conditions are an agreement between you and HDS LLC, doing business as Kanso Software ("Kanso," "we," "us"). They apply to our websites, including kansosoftware.com and to Kanso, HDS and Kanso Assist (formerly ReFrame Assist), including their applicant, tenant and owner portals and the Kanso Assist mobile app (together, the "Services"). By accessing or using the Services, you agree to these terms. If you use the Services on behalf of an organization, you agree for that organization too. Customer contracts come first. Housing agencies and other organizations that license our Services ("Customers") sign a separate agreement with us. If that agreement conflicts with these terms, the Customer agreement controls for that Customer and its users. Related policies. Our Privacy Policy (kansosoftware.com/privacy-policy) explains how we handle information, including cookies. Our Acceptable Use Policy sets the rules for using the Services. Both are part of these terms. Electronic communications. You agree that we may send agreements, notices and other communications electronically, and that they satisfy any requirement that they be in writing.
2. Accounts
Some Services require an account, usually set up by a Customer. Give accurate information, keep your login details private, and tell your organization and us right away if you think your account has been misused. You are responsible for activity under your account.
3. Using the Services
Use the Services only for their intended purposes and as allowed by these terms, any Customer agreement, the Acceptable Use Policy and applicable law. You may not: Upload or spread malicious software, or interfere with the performance, security or availability of the Services Bypass or try to bypass any access restriction Scrape or collect data from the Services by automated means, or use it for direct marketing Copy, resell, reverse engineer or build a competing product from the Services
4. Text messages
Some Services, including Kanso Assist, can send text messages on behalf of our Customers. Opt-in. You receive texts only if you agree to them, for example in a portal, your user profile, an application or intake form, or by telling your housing agency. Agreeing is not a condition of receiving housing assistance. What you will receive. Service messages only, such as appointment reminders, inspection notices, and work order and inspection assignments for staff. No marketing. Frequency and cost. Message frequency varies. Message and data rates may apply. Help and opt-out. Reply HELP for help or STOP to stop receiving texts. You can also change your preferences in the Services. Carriers. Mobile carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle mobile numbers and opt-in information.
5. Ownership
Ours. Kanso and its licensors own the Services, our websites and their content, including software, designs, text and trademarks. Except as a Customer agreement allows, you may not copy, distribute, modify or commercialize them without our written permission. You may share our newsletters and public web pages with others.
Yours. Customers own the data they put into the Services. We use it only to provide the Services, as described in our Privacy Policy and the Customer agreement.
Feedback. If you send us ideas or suggestions, we may use them without any obligation to you. Please do not send ideas you consider confidential or proprietary unless we have signed a nondisclosure agreement.
6. Third-party sites and services
The Services may link to or work with third-party websites and services. We do not control them and are not responsible for their content or privacy practices. Their own terms apply when you use them.
7. Suspension and changes to the Services
We may suspend or end your access if you break these terms or the Acceptable Use Policy, or to protect the Services, other users or the public. Where a Customer agreement applies, we will follow it and work with the Customer when we can. We may change or retire website features at any time.
8. Disclaimers
Except as a Customer agreement says otherwise, the Services are provided "as is" and "as available." To the extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose and that the Services will be uninterrupted or error-free. Content on our websites is general information, not legal or financial advice.
9. Limitation of liability
Except as a Customer agreement says otherwise, and to the extent the law allows: We are not liable for indirect, incidental, special or consequential damages, including lost profits, revenue or data. Our total liability for all claims relating to the Services is limited to the amount you paid us for the Services in the 12 months before the claim, or $100 if you paid nothing.
10. Indemnification
You agree to defend and hold Kanso harmless from claims, losses and expenses arising from your violation of these terms, the Acceptable Use Policy or the law, including the intellectual property and privacy rights of others.
11. General terms
Governing law. These terms are governed by the laws of the State of Colorado, without regard to its conflict of law rules. Disputes will be heard in the state or federal courts located in Denver, Colorado, unless a Customer agreement says otherwise.
Changes to these terms. We may update these terms. We will post the new version with its effective date at the top and tell Customers about material changes. Using the Services after the new version takes effect means you accept it.
Export laws. You may not use the Services in violation of United States export laws. Assignment. You may not transfer your rights under these terms without our written consent. Force majeure. Neither party is responsible for delays caused by events beyond its reasonable control.
Waiver and severability. If we do not enforce a provision, we have not waived it. If a provision is found unenforceable, the rest stays in effect.
Entire agreement. These terms, the Privacy Policy and the Acceptable Use Policy, together with any Customer agreement, are the entire agreement about your use of the Services.
12. Contact us
HDS LLC dba Kanso Software
Denver office: 50 S Steele Street, Suite #805, Denver, CO 80209
Wisconsin office: P.O. Box 883, West Salem, WI 54669
Phone: 303-308-1000, Monday to Friday, 9am to 5pm
Email: support@kansosoftware.com
Access a printable version of this document here.